MONSTERPOCALYPSE™ Product Support

We at Privateer Press are excited about our new MONSTERPOCALYPSE line and make every effort to provide the best products possible. If you have recently opened a MONSTERPOCALYPSE product and found some sort of defect, please follow the steps below and we will resolve the issue as quickly as possible.

Easy First Aid for Your Figures

First, if you find your MONSTERPOCALYPSE figures have become damaged or warped you may be able to fix them yourself. Click here to see some options on how to repair and/or reshape them.

Still having troubles?

1. Make sure you read our defective product return policy (the fine print) below. This will let you know what to expect based on the issue you may be having.
2. Download and print out the Customer Service Report form on this page.
3. Fill out this form completely, describing in as great a detail as possible the issue you have with the product. Be sure to provide an accurate mailing address and full contact information in case we need to reach you about your return.
4. Find your specific issue below to determine the next steps.

I opened a sealed package and found a figure missing.

• Mail the completed Customer Service Report to the address below.
• Once we receive the completed form, we’ll send you a random replacement piece.

I found a broken figure.

• Remove the figure from the base.
• Mail the completed Customer Service Report AND the base of the defective figure to the address below. *
• Once we receive the completed form and the base, we’ll send you a replacement piece matching the type listed on the figure base.

I found duplicated monster figures (two copies of the exact same figure).

• Remove both figures from their bases.
• Mail the completed Customer Service Report AND the bases of both defective figures to the address below. *
• Once we receive the completed form and the bases, we’ll send you an Alpha form and a Hyper form matching the monster type you returned.

I found mismatched monster figures (an Alpha form and a Hyper form not of the same monster OR two Alpha forms or two Hyper forms not of the same monster).

• Remove both figures from their bases.
• On the Customer Service Report, note which of the two monsters you wish to have replaced.
• Mail the completed Customer Service Report AND the bases of both defective figures to the address below. *
• Once we receive the completed form and the bases, we’ll send you an Alpha form and a Hyper form matching the monster you requested.

I found that that some of my dice don’t have the proper number of “strike” symbols on them.

• Mail the completed Customer Service Report to the address below.
• Once we receive the completed form, we’ll send you one set of dice (10 white action dice, 10 red power dice and 4 blue boost dice).
• Only one set of dice will be replaced per customer.

* IMPORTANT: Packages containing one or more bases may obstruct the sorting machinery used by the U.S. Postal Service and some other shippers and damage or delay your return. To prevent this, please clearly mark your shipping envelope with the following in a highly visible area beneath the postage: HAND STAMP ONLY—NONMACHINABLE. Note that USPS requires a surcharge for this that is in addition to postage by weight; check with your local post office for the exact amount before sending your shipment.
When sending in your base(s) and the Customer Service Report form, you may pay for the postage yourself or you may request postage to be paid by Privateer Press (estimated cost to return a base using first class mail in the US is 62 cents). To request postage, contact our customer service at monsterpocalypse@privateerpress.com. Once your information and the issue with the product have been verified, postage stamps in an amount that will cover the first class postal rate (and the hand cancellation surcharge, if appropriate) from your location to Privateer Press will be sent by mail.

For Our International Customers

Privateer Press has agreements with many of our international distributor partners to help resolve issues regarding defective product. Depending on the retailer where your product was purchased, that retailer may replace the defective item and be able to obtain a replacement for their stock from their distributor. This may not be the case is all areas or countries. Also, it is completely under the jurisdiction of the individual retail owner as to whether a return or replacement can be made. If you have defective MONSTERPOCALYPSE product please follow these steps:

1. Contact the retail store where the product was purchased and inform the retailer that the item was defective. Be sure to have the original receipt for the purchase.
2. The retailer may accept the defective item and offer to replace it immediately. This replacement and its terms will be up to the judgment of the retailer. (For example, if you received a defective monster figure you may have to return the entire contents of the monster booster in order for the retailer to replace it with a random monster booster, and so forth.)
3. If the retailer will not accept the return or if you have any other issues with the product follow the steps on this page to resolve the situation.
4. If it becomes necessary to return a defective figure to Privateer Press and you have a question about doing so that is not answered on this page, contact customer service at monsterpocalypse@privateerpress.com. We will do our best to resolve the issue to your satisfaction as quickly as possible.